Business

What Wendy’s Learned in Finger Flap

Food for Thought
What Wendy’s learned from the fingertip hoax

We all recall the story.

The CEO of Wendy’s has written this piece in Opinion Journal:

There’s nothing quite as unnerving as becoming the target of fraud. For us at Wendy’s, that nightmare became reality when a customer falsely accused the Wendy’s on Monterey Road in San Jose, Calif., of putting a human fingertip in a bowl of chili. Within an hour the story was on TV news, and soon after, Wendy’s was fodder for Jay Leno. It was painful for us to watch unfold.

As funny as the story was to us in the blogosphere many of us realized what a calamity this fraud was for this business and employees.

Flap loves chili and when possible will frequent Wendy’s.

How about some low fat turkey chili guys?